Horrific horrific horrific customer service. HORRIFIC!!

I literally opened a new account with FNB today. Before that I got a bank printed proof of address statement from Capitec. At FNB i presented the above statement for them but it was not 'good enough' and the asked me to email a detailed bank statement to them including which includes my private transactions. This is highly suspicious. After opening an account with them I tried right there and then to deposit money into that account but i couldnt as it was "blocked" They couldnt explain why. A brand new account "blocked" !!!! My FNB banking app also kept on asking for my GPS location. I queried them about that and they mumbled some excuse about security which is highly suspicious as I have been doing online banking without my bank knowing my exact personal GPS coordinates for 2 decades. I specifically asked them if I could log onto my FNB account from my laptop at home and they said "YES". Obviously when I got home I could log in but I was unable to do anything on my laptop as it just logged me out for no reason. I tried chatting to them on my banking app but they ignored me for 2 hours and then only gave me half non-answers. STAY AWAY FROM THIS BANK IF YOU WANT ANY CUSTOMER SERVICE AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I wanted to switch banks and give FNB a go but their customer service LITERALLY failed me on the VERY FIRST DAY. Going into that s**t bank on monday to close my account.