Horrific experiences

It's been a week since my complaint was logged. Only thing from FNB is reference numbers a sms and email. No call, no action. FNB is a big institution with a lot of resources. It can't be that they should take so long to resolve customer complaints. I have never had any credit or overdrafts or anything of that sort with them. It still disgusts me how can a bank allow for bank charges to run up to such ridiculous amounts. Why they never closed those accounts months ago already. People work hard to get an income. Personally this year has been tough with this pandemic. At times I didn't know what to feed my kids. Loved ones lost their lives and livelihoods. And here FNB is sending me threatening messages that they will take action if I don't deposit money into those accounts. Money that I must get where? The action they should have taken was to close them

Your service or lack thereof is horrific. I need those 3 accounts closed, not generic sms or emails with reference numbers telling me that you are investigating when you are clearly doing nothing Or are you waiting for me to forget so you can add more charges and threaten me again?

If you cannot resolve this l will refer this to the ombudsman for banking I have given you more than enough time to do your "investigating" I wonder what is there to investigate when you can see your bank charges added from month to month for more than a year on dormant accounts