gG
gabibabi G

1 reviews | Active since Jul 2016

04 Jul 2016, 12:37

Horrific customer service from FNB head office.

<p>My bank card was cloaned so i removed all my funds from my cheque account into my savings. </p> <p>The people who cloaned my card were trying to make transactions , this then put my cheque account into a minus.</p> <p>While i was at the bank sorting this matter out a women by the name of ARANCA NAGGIE ( or whatever ) took funds from my savings and put in my cheque account WITHOUT MY CONSENT causing me to loose these funds!!!! When i contacted her wanting to find out why she did what she did , she cannot explain it to me and then put the phone down on me saying she will not speak to me because im shouting at her , which i have every right to because she has no right to make transfers from my accounts without my consent to do so!!!!! She is the worst person ive ever had to deal with and has the most disgusting customer service ever... She is a terrible person!!!!!!! She is the reason i want to change banks.. she is the one at fault and yet she treats me liuke ******* and im the CUSTOMER!!!!! FNB if this is the way you train your staff to treat customers then i can see alot of leaving your bank.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jul 2016, 06:27
Official

Good Day gabriella-peneda,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 956057.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)