1 reviews | Active since Jan 2018
Horrific customer service at FNB Melrose Arch
I went to FNB Melrose Arch this afternoon for help with a sensitive situation. Both women I dealt with, who I suppose were there to help you select a ticket for the correct service, were unwilling to help me, hiding behind "system" excuses which I subsequently found out were blatant lies. They would not even direct me to someone who may have been willing and able to help. I'm appalled that such uneducated and unhelpful people are the first point of contact when walking into the bank.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)