Horrific Customer Service

7 days ago - l repeat SEVEN - l complained about some R22000 which was deducted from my card during a failed online purchase on 23 September 2021. I got notifications (Complaint Reference ***) that a case had been opened with FNB, and that a consultant would reach out to me within 24-48 years. But here we are, a week later and no consultant has reached out to me. I keep writing emails to what is now seemingly a "bottomless pit." This is not the FNB I started banking with in 2010! The service has become very terrible, doesn't match the exorbitant fees we have to cough up every month! EXTREMELY DISAPPOINTED!