Horrific customer call back policy

<p>I've been trying to decrease my credit card limit for two weeks now. Since I'm a platinum cardholder, I am supposed to be service by "my own Premiere Banking team of Bankers, available 24 / 7"... For one, I wait for more than a day for a response from my "available anytime" team of bankers, and THEN, because I asked them to call me since they are too happy with passing the buck to admin department to sort out my credit stuff, they try to call once (both the admin department and the Premiere Bankers). Consider that clients have jobs too, we're not sitting by the phone waiting for your call, if I don't answer the first time, it'll be pointless to call back immediately, give it an hour or so, and try calling more than just twice and then just leaving it! My business is also important. Your job is to service me as your client, pretend as if your job is important to you and do it! Hope u get the same service you provide to your clients...</p>