Horrific Credit Card Application Process

I app**** for an FNB credit card online around the 15th of Jan and someone called me to do an assessment. The assessment was done and I was told I qualify and should wait for a call from Take a Lot to deliver my card within 5 to 7 days. Days later I check up on them only to find that there are missing documents, I submit the documents and was told at the branch to wait for the delivery yet again. Over 7 days later again I call the Call Centre and now I’m told that I did not sign a credit quotation. I signed it and sent it and next day I got a call from Take a Lot. I was then told my card could not be delivered to me as they need a business address to deliver which I currently don’t have because the nature of my job requires me to be in different places everyday and when I ask which specific day so I can give an address then they couldn’t confirm and recommended it gets sent to the branch which I’m gonna be charged for. I requested them to send it to Gezina Galleries branch now since last Friday I haven’t received communication of whether it has been delivered or not. When I call they say I can’t call the branch directly and the call centre people are extremely rude and send me from Pilar to post. Almost a month later I still don’t have a card