1 reviews | Active since Sept 2017
Horrific client service and no response from branch
On the 1st September 2017 my account was placed on hold by an administrator at FNB. I tried to rectify this issue by calling all necessary care line numbers such as FNB Connect, all seemed futile with consultants pushing me from pillar to post. I made contact with the call center nearly daily as well as going to my FNB Thohoyandou branch physically, poor service and incompetence was all I got for that exercise!
On the 11th of September 2017 I went past the Johannesburg CBD Branch at which the employee who assisted me confirmed that this hold was done incorrectly and /or in error and that it should be removed immediately. The employee duly made contact with the Thohoyandou branch at which my account was held. The administrator at the Thohoyandou branch then refused to take the call from the Johannesburg CBD Branch! Leaving me back at square one again!!
I have been unable to access my account for nearly 2 weeks now and have been severely prejudiced as a result.
I was really under the impression that FNB offered excellent service but clearly I was wrong!
Please FNB I need this resolved I cannot continue with this frustration! Contact me urgently please!!!!
Regards Brian
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)