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Snovuyo D

1 reviews | Active since Jan 2022

13 Sept 2024, 08:45

Horrific Banking Experience

The bank just blocked access to my money and not even branch staff could help me. The story kept changing. One person said I failed payment verification when called whereas the guy who called me was just rude. I went to the branch as he said and then found out they blocked access to my money. Then the guy told me 7 to 21 working days and he told the branch manager who was assisting me that there was nothing he could do despite me moving to a new city and having to pay continuous accommodations at a hotel and extension of my car rent. Wow. How are you supposed to do anything with your money blocked for 7 to 21 WORKING days? That’s absolute BS. Just choose a different bank if you were still considering this one

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Replies (2)
SD
Snovuyo D's update13 Sept 2024, 10:10
Reviewer Update
I received an email stating my high priority complaint has been assigned to a service resolution advisor. How high can the priority be if I still haven’t received any communication an hour later on a FRIDAY when the people who have the authority to unblock my account don’t even include weekends in their turnaround time? Come on
SD
Snovuyo D's update13 Sept 2024, 11:23
Reviewer Update
I have relocated from one city to another and you guys have me unable to pay the hotel, car rental, food or anything and then I’m told 7 to 21 working days. The branch manager sent the consultant all the information and I cannot get an expedited resolution in such a harrowing circumstance? Giving me reference numbers is not helpful. I need Thabo Lebepe to conclude his investigation so I can finally use my account, extend my accommodation, extend my car rental and be able to do day to day things. I have been crippled by you guys and giving me reference number means nothing with a frozen account on a Friday knowing I’ll likely not be able to get any assistance of substance over the weekend. My accommodation ends tomorrow and I cannot even give them my card details at the hotel so they charge later as I’m not even being given an indication of which way this whole thing is going. Man this is some absolute BS and it’s my main bank so I cannot fall back to another