Horrific appauling service

FNB does not even deserve a rating. The worst service I've ever received. Two complaints logged, multiple emails sent, almost 240minutes spent on calls, review on the FNB Facebook page, to date not a single response or acknowledgement. Been trying to get assistance for almost 1 and a half months in getting our private wealth and business accounts unfrozen yet no one is able to assist. All necessary documents znd information have been supp****. The only thing we ever hear' I can't help you', ' no there is no direct number or email address', ' no we don't have a managers name or anyone else you can speak to' after over 15 years of being a client I'm appalled at the service when I actually do need assistance. The director, ceo, senior managers need to look into the caliber of people they employ and the type of services being rendered out to the clients. It's pathetic and horrific to think others may be actually experiencing worse service, however I don't believe it could get any worse. I will never ever recommend FNB to anyone. I'm still trying g to get access to our accounts and funds despite providing FNB with a court order granted on 19 January 2023 instructing FNB to unfreeze our accounts.