Horrid Service

I was involved in a minor incident last month where I bumped another car. FNB couldn't send an Uber to fetch me and my family in the middle of nowhere instead requested an Uber in Cape Town it was around 7pm and dark I was on the side of the road with small children. As if that's enough they claim I did not opt for a courtesy car, OK maybe. Today I learned that my car has not been touched at the repairs because I didn't sign a consent form of which I have never received and they didn't bother to send another one! I am Deaf rely on people to make calls for me. I have informed them of my shortcomings but they still do not accommodate me. I had to beg a ***orker the whole week to call and find out about my car progress. If I didn't call they were going to inconvenience me for how long? I feel I deserve a courtesy car because they have had my car for far too long for them to not check on why I have not signed the consent. I mean giving them my car is a consent enough! FNB Car Insurance is HORRID! I don't recommend!