Horrid Customer Service

Trying to get someone at FNB Connect to assist you with a simply request is like trying to herd chickens with cats. Its so frustrating being transferred from one department to the next only to NOT be assisted. As long as your money is going into your bank account each monthly and they are billing you for charges and taking money for policies etc all is well. But the moment you as a customer need something, oh my gosh its such an inconvenience. Seriously looking at moving over to anything banking institution