Horribly, excellent service received. Thank you!

During the process of depositing money at the ATM outside the bank at Ilanga Mall Nelspruit, I mistakenly put my card in the machine with the money and my money got swallowed by the machine and the deposit was unsuccessful.

I went to the bank the next day to report this and was given a form to fill out for investigation on the matter.

Later that day I got a phone call from the bank as there was a mishap with my forms- the consultant who called was Vusi Mabuza - I explained to him the urgency of the situation, this was my rent money and it was important that the Landlord receive it ASAP. To cut the story short- He helped me so much with retrieving my money speedily. He under promised and over delivered. Made follow ups and came back to me with the response all the time, everyday till the money reflected in my Landlord's account. Not once did he make me feel like I was being a nuisance.

This is the kind of service customers wish to receive from everywhere a service is required.

Thank you so much to this excellent consultant, he's service should be exemplary to all even myself at my line of work. I appreciate it. :)