Horribly bad experience for pothole claim.

Bad experience so far. Timeline: Saturday night I hit a pothole. Monday morning I report it to FNB. They send a claim registration mail so which i reply and attached all my docs and pics. Only Tuesday afternoon I get a formal mail asking for docs and pictures. Wednesday I send the docs and pics, AGAIN!. No feedback not even acknowledgement of receipt. Friday afternoon I follow up and got told they are still waiting for my docs and pics. I told them I sent it already. They say I'll hear from them later the same day. Monday morning still nothing. I send a mail asking for feedback. Monday afternoon I write this review. I also want to add that I'm with FNB Insurance now for about 2 years. With onboarding they asked about claim history which I provided to best of my recollection. With this tire pothole damage they asked me to complete a consent doc because NOW they want to look into my past. Instead of looking into it before they onboard you, they choose to take your money but when you claim, that's when every little detail is checked and this is for tire and rim damage only. What if I was in an accident with real and expensive damage?Dont think they are up to par. I suggest that you look somewhere else unless you want to give them money without ever claiming because they will take that.