Horrible ********* Service

Today I tried to upgrade to a fusion account, but as soon as I went on the app and selected Premier fusion, the next step takes me to Private client.

I did this 3 times to make sure, and still I ended up at private client. It did not allow me to take the premier banking option, even though I selected it 3 times.

I assumed this was by mistake and continued with the app, and now, I see I'm debited a service fee and another monthly account fee.

This is the third time FNB debited my account with no authorization.

I went online to query this and was told that they cant assist as I'm now a private client, and need to email this email address, but the address does not exist, I promise you, I received the incorrect email address 3 times on the online chat from Premier banker, Tiisetso.

address 1: *** address 2: *** address 3: ***

When I explained the address does not work, the chat was just closed.

Thanks FNB, I'm moving to Investec now. Truly horrible experiences each and everyone you need support.

Honestly disappointing from day 1, I wish I could move my Home Loan away from you as well.

Kind regards