HORRIBLE TERRIBLE experience

I submitted FICA documents on the 09/05/2016 and i got a response from FNB that they have received them. I submitted them again on the 24/03/2017 because there was a missing document. I phoned FNB and they confirmed that they got all the documents and everything is fine.On the 05th of December we went to FNB to place a notice like we always do every year and we were informed that our account has been blocked because of missing FICA documents. I forwarded the email that i sent in March to ********** they informed me that they will send the documents to the QA guys for verification and i will get feedback within 24 hours, if the verification is successful then the account will be reopened, the following day i got an email from FNB ********** to confirm that they have activated the account. I have a group of 16 women who saves money every month with FNB and they have been doing that for years and the always get the money in January the 5th/6th without fail, this women are parents who use the money they have saved through out the year for their children school fees, school clothing, travelling from their holiday destinations, groceries etc. So FNB made a mistake on their side, they have rectified it but now they are refusing to release money on the 5th/6th of December. What will happen to this 16 parents until then. They want their money from me and i want their money from FNB. I have been in contact with FNB from the 5th of December and today is the 19th and this issue is still not sorted. FNB cannot "how can we help you" and after we tell them what we need help with you they come back and say "No we cannot help you", this is unacceptable. FNB take responsibility for the mistake that you made that caused me time, money, stress and insults from stokvel members.