Horrible, Terrible, Disgusting Customer Service

The lack of customer service FNB provides is staggering.

There is no sense of urgency, no sense of compassion and no way an agent would even consider helping you.

The secure chat consists of. No I can't do that. No you have to call this department. They will simply send you things like, how can I assist you after you have sent a question and waited 10 minutes for a response. They REFUSE to answer questions. Even when you send the same question over and over and over again. The customer service HORRIFIC and I have had it with FNB. My account is in the negative because they refuse to help and this affects EVETYTHING! I am happy to provide screen shots of the MULTITUDES of terrible interactions I have had with FNB chats