Horrible Support on Devices

We purchased a Macbook Pro through FNB devices. This device was intended for use mainly as a browsing and photo storage device and for the odd Garageband session.<br> <br> 5 days after the warranty of the device expired the device became faulty and after speaking with international Apple support was forced to take the device in for repairs at the 3rd party distributor at Centurion Mall. I received the device back after 5 days in working condition. The service from the local 3rd party Istore was **********- apart from the fact that there is no way to reach the Istore via telephone, their technical support ( you can't really call it that) costs money(?!) <br> <br> 3 months later the exact same issue has occurred. This is unacceptable to for a premium device that breaks TWICE(!!!) in 16 months. This product only gets used for recreational use maybe 3 times a week. The fact that a product is sold in South Africa means that it should have the necessary support. <br> <br> I have excessive paper trails on this process to explain it extensively. Whoever contacts me must please be willing to help because I have reached a point where I feel my consumer rights have been infringed on.