HORRIBLE SERVICE WITH UNHELPFUL STAFF

Have been a long time customer of FNB. In fact, changed all my family businesses to FNB. Also suggested to many of my family members to change. Recently my wife needed to do a global payment to Mozambique and we used the FNB app. They charged R250. The recipient was also using FNB Mozambique. I sent the money a month ago hoping it would reach quickly . The money has still not reached the recipient. He was in dire need and we had to use Westen Union and their service was excellent. Money reflected in 10 MINUTES!!! I've been back and fro with FNB asking for help. They say " we can do nothing " or "we will have to charge you extra" I sent merely R2000 and they charged R250. So if the recipient hasn't been paid, what was the R250 for? And now what's the extra charge for? For the last week, they've stopped responding to my emails as this is far easier. I'm horrified and disappointed and their service and perhaps it's not something I would switch banks because of but I will definitely no longer vouch for them as a helpful bank.