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modise M

1 reviews | Active since Mar 2012

08 Jun 2016, 16:36

Horrible service to enable share trading

<p>I have sent required documents to fnb share admin email more than 10 days ago and to date no response, since then I have called more than 5 times and resent email more than 7 times, yet no response at all.</p> <p>My company bank account with fnb and part of the transactions include share trading, I have therefore incurred massive opportunity losses due to this delay and now reviewing my stance with FNB.</p> <p>The automated response mail says a consultant will be in touch within 48 hrs yet 10 days later no response or activation of the share trading account.</p> <p>Switched to FNB expecting great service but disappointed.</p> <p> </p> <p>Frustrated customer!</p> <p>Regards</p> <p>Modise</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Jun 2016, 06:51
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is 939108.

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)