HORRIBLE SERVICE RENDERED AT FNB WEST STREET

I went to FNB West Street and was required to be having an ID and told them I don’t have it but they can use biometrics as a form of identification but I was told I cannot be assisted, told by Vishan at the door, I requested to see the manager Siya and he stated the same, having told them as a fresh FNB alumni it’s for the first time I hear of this and was NOT HELPED IN ANY WAY. Another customer out the door. Myself having been a Customer Champion and Brand Ambassador I know how and what is excellent customer service and this was definitely not it. It’s such poor service that made me go to another bank to invest my retirement fund. I’ll gladly close up my account with you guys, thanks for literally NOTHING!!! It’s not what you say, it’s how you say it!!!