HORRIBLE SERVICE RECEIVED

Good day Jacques Celliers and Linda Da Cruz

I trust this e-mail finds you well.

I am appalled by the service that I have been receiving from the staff at FNB.

This is HORRIBLE TO SAY THE LEAST, that all your call centre agents could not perform a simple duty as to get someone from your FNB Life Policy department to call me back.

I took out a Life policy in August 2019 and gave clear instruction for my Cheque account to be debited, BUT NO, ONE OF THE VERY INTELLECTUAL PEOPLE WHO ACTIONED MY REQUEST, PROCESSED THE DEBIT ORDER TO MY SAVINGS ACCOUNT.

NOW I REQUEST THAT ALL THE CHARGES BE REVERSED ON THE SAVINGS AS WELL AS MY CHEQUE ACCOUNT AND THIS ERROR THAT WAS CAUSED BY FNB ,SHOULD BE FIXED BY FNB.

I THINK FNB OR THE STAFF MEMBER SHOULD ACTUALLY COVER MY LIFE POLICY FROM AUGUST TO DATE, AS THIS WAS NOT MY FAULT.

AFTER 10’S TO 100’S OF CALLS TO FNB SINCE LAST YEAR SEPTEMBER/OCTOBER THIS IS STILL NOT FIXED.

THIS IS A JOKE THAT AFTER SPEAKING TO PROBABLY MORE THAN 30 CONSULTANTS, NOT 1 OF THEM COULD GET IT RIGHT.

FNB NEEDS BETTER WAYS OF TRAINING THEIR STAFF, BECAUSE I CANNOT SEE HOW MY MONEY IS PAYING SALARIES FOR PEOPLE WHO DO NOT EVEN WORK.