HORRIBLE SERVICE - NO FEEDBACK

Absolutely dissatisfied We are FNB account holders, and we have a home loan with FNB as well. We started a process for a building loan. All parties except FNB was fast with the process. I have to phone and follow up with FNB all the time. At this point of our building process I am beyond frustration as with the second amount that needs to be paid, my emails are being ignored and I am not receiving any feedback. Inspection was done and finalised on Monday 3 December 2018 and now on Friday 7 December 12h30 and after a lot of emails with no feedback I get a call to confirm money will be paid. The builders had to wait for these funds and therefore they could not continue at all. Therefore setting us back a week. I had to go get prices for the products that needs to be installed in the house (paint, tiles, and bathroom) and now those prices are not available anymore. Who is going to pay the excess amount on these products?? Really not happy with FNB