fL
faith L
1 reviews | Active since Jan 2011
02 Feb 2019, 12:20
Horrible service, I will be closing my account soon
I have been calling FNB for a R5000 refund since 25/01 with no success. I spoke to Mereile who gave me incorrect feedback. I called again and spoke to Brandon who promised to investigate and get back to me within 24 hours, this was on Wednesday, no feedback till now. I called a few minutes ago and spoke to Refilwe, she sounded irritated and not willing to assist. She put me on hold for a while, I disconnected after a while. She never called back- private client service. I have received nothing but pathetic service from FNB. I pay so much fees for no service.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
04 Feb 2019, 11:13Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Feb 2019, 11:13
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)