Horrible service: how can we mess u up!

I have made a request for a R3000 debit order dispute over 40 days on 22 Dec 14. A day later i got a reply via email from Genine stating that my request is being attended to, I should expect response the latest 30 Jan 15.<br> No communication was sent to me since then until 2 Feb 15 when I called *** to find out what's happening. I spoke to Lusanda who took my details & promised a call from his team leader. I still didn't receive any calls regarding feedback. Two days later I received an email stating that my request was unsuccessful. Now this got me very furious, 1) Did I have to call them before they could decline my app? 2) I called them again and asked to speak to their team leader (Nkosinathi) & he promised to send me an email on thursday & since then, I'm still waiting.<br> I have never ever received such a horrible service where people just don't care, this is pathetic & I won't tolerate it. Good bye Frustrating Nuisance Bank I'm moving forward.