Horrible Service fromCredit Card Recoveries

I have accidentally repaid my an access amount of 9300 and some odd rands. I then went to the branch on the 25th of Jan 20205 and I was then put through the contact center where I was placed on hold for a good 45 minutes if not an hour.

I was then told that the legal team does not work over the weekend as I was about to leave the branch on Saturday.

Sunday I couldn't do anything and I waited for Monday on which I called numerous number and I was transferred from pillar to post and no one helped, I then took the issue to X and the admin was still not helping.

I went on the app had a chat with Nomkhosi who was not of any help and then I was tarnsferred to Tracey from there I went to the star of the show Sydwell who attended to my query and was very rude, as he also left me hanging for a good 45 minutes to two hours.

He then came back to ask me if the credit card was over paid with 9308.57 and I advised him YES.

He advise that I will receive my money within their turnaround time of 3 working days.

I waited and waited and there is still no refund from account and then again I was put through Sydwell via secure chat and it has been 45 minutes and I am still waiting for feedback.

Debit orders have bounced from my main account and I have incured charges for the failed debit order.

Again FNB who is liable for those charges?

Yes I made a mistake overpaying my credit, however why is the process long to get a simple refund from your END?

And AGAIN SYDWELL IS TELLING ME I SHOULD WAIT FOR MY FUNDS,

Can I please have my before end of business today.