Horrible service from the start for a new account holder

Possibly the worst experience I have ever received from any company so far.

I went into a branch to do the basic process of getting a new account. After 3 hours of waiting the consultant explained to me that my account (newly opened) has been blocked and they are holding on the line to speak with someone that can unblock it.

I work as a broker and cannot just sit 3-6 hours in a branch waiting for a problem that FNB systems have caused. So eventually another consultant told me that I can just ask my manager to deposit my funds into the newly created account number and then deposit it through my cellphone banking. *120*321#

So happy that I can get back to work, I left the branch and they told me they will courier my card to me. It is now 2 days later, no card. I cannot withdraw ANY funds in the account and I need to pay rent and orders incoming this week. FNB now has my salary, my card and seemingly the cellphone banking app is not even properly activated so I cant even login to that.

With service like this I honestly have no idea how you even built a client base thus-far and currently I really just want my damn money and close this "new account" to go to a different bank.

Is it really going to take more than a week to just get 1 new account opened for a new customer? Should've just stayed with my previous bank.

On a side note, what am I supposed to do with incoming orders when I cant access my funds? Is FNB going to pay for the financial losses I am incurring due to their mistakes?