JF
JAUN F

1 reviews | Active since Nov 2016

04 May 2022, 10:44

Horrible service from the FOREX department!

I have a FOREX Global FNB account. Today i received my salary into my account and for some reason i by accident clicked reject instead of accept. Ive asked my branch multiple times to automatically accept. I phoned in immediately and they told me that the funds will only be available in one business day, however the funds was just available. I have bill to be paid, just as FNB declined a card i qualified for today because there was not enough funds in the account! Just like they want their money, I need my money. I WILL CHANGE TO ANOTHER BANK AS THIS IS NOT A BANK THAT WANT TO PROACTIVELY HELP THEIR CLIENTS. I get R100K+ a month and clearly they don't care at all. Like i explained to the forex consultant, I stay with a bank that assist and help me if they dont i let them go just like i let ABSA go in COVID times. If my funds is not cleared by 4pm I will close my account and find another bank that wants my money!

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Replies (3)
JF
JAUN F's update04 May 2022, 13:55
Reviewer Update
Still no reply or contact made. 4pm is cut off time for me getting my money...
JF
JAUN F's update05 May 2022, 09:51
Reviewer Update
I was promised 24 hours. Its been 24 hours and i was told it woupd be urgent. The agent i just called told mebtheir just working on it 9.15am wow how great i feel! I will close my Forex and FNB account today. Unfortunately FNB will lose my R100 000 tp R150 000 every month!
JF
JAUN F's update05 May 2022, 10:41
Reviewer Update
I was just informed that i will receive my finds sometime today! DONT SWITCH TO FNB . The agents make you the wrong one, they shouod go listen to their recordings! Im DONE with FNB!