Horrible service from the door straight to the useles.Thank God for Bonganis helper.

If there was a minus star by the rating today would be the day I would select the minus help/service. From the door some useless Mampela was so rude and condescending in her tone.I told her I am quick to report good and bad to hello peter.

I then waited from 12:07 til 12:51 to be called The lady who is a teller 'assisting' calls certain numbers and not all. The manager who is standing in for the branch manager is just as useless to me as the people who 'claimed' to help.

The ONLY person again today who came to my rescue is Bongani Mashele.I saw him a while back because my Private Banker is also useless.He was readily able to assist me with even better advice from what my private banker and I had communicated.

This is what urges me to want to change banks.FNB service is leaning on people like Bongani to look good but you have more rotten people here with faul service skills and no customer service recovery skills.

Bongani is a star and will always be. He should train this manager who is on duty today and all staff working around here.Ugly service I have received l today.

Unpersonalised,untimely and waste of time kind of service I received.Close your doors if you aren't eager to work.

There are people who want to work and care for clients.I don't understand why Bongani is with a company that doesn't serve what he does so well.He represents FNB so well and yet the rest are useless