Horrible service from the call center

I need someone to fix this immediately ,i spoke to 4 agents from different departments , Asiphe Somwahla os one of the ladies and the last one i spoke to dropped my call because i asked for her name after being on the call for 32 minutes,i opened and aspired account in June 2022 and i used it to get my salary,however the last 2 months including this one i have a minus of R455 and i do not have any debit orders on my account ,so i need you to explain to me what is this for,last month when i got my salary that amount was taken from my account and now on friday i am getting paid and my account is on a minus with R455,i dojt have a phone as my phone broke and your call center wont assist me because they need to authenticate using my app, how the **** am i supposed to do that when i explained i dont have a phone, and why must i go to the branch during my working hours were else its your guys fault,t his needs to be fixed now,my number is ***.will be waiting for your call