Horrible service from Petunia Hopane FNB Tzaneen Branch

I visited FNB Tzaneen Branch on the 30th of September 2022 to collect my Business card and was told that my card was not delivered, I had to contact the take a lot couriers at my expense to find out where my card was, they told me the they delivered the card at fnb Tzaneen on the 29th . I had to go to the Branch again today to check whether the card was there or not and indeed the card was delivered on the 29 which is last week Thursday, so what made me angry about the horrible service of Tzaneen Branch is I was told to go to a consultant by the person who controls the queue , so when I sit on the consultant's table she asked me with an attitude why did I cone to her desk as she did not call me , her name is Hopane petunia, she did not even greet me, I told her that I was told to go to the consultant, she went on and ask me why this was not communicated to her , it was like I just jumped the queue and how will I know if she was supposed to be told first before I go to her table, her attitude is terrible, the worst part of it is she just gave me the card and it's not activated, she never asked me anything about whether I will be able to activate it or not, now my App is blocked I can't reset my App because the card is not active, now I must go to the Branch again because the staff in tzaneen failed to assist me first time. Tzaneen Branch service is really terrible. I think I must just close the account & try somewhere. I was failed big time by Petunia Hopane, her attitude stinks. Now I still can't access my money because the card is not active and the APP is blocked . I must leave my work and go the the branch #dissapointed customer