Horrible service from my 'team of bankers'!!!!!!

Item: FNB (First National Bank)
Rating: 2
Author: FC T

So it seems this is how I need to speak to my 'team of personal bankers' to get any kind of service out of FNB's so called 'Premier Banking' service. Every time I mail them, it takes them more than a week to reply. Their playing around with my credit record after having admitted that it was their fault, and now I'm just hanging around until someone provides me with what I asked for. Terrible.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

17 Mar 2016, 08:57

Hello fc.truter,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 890160.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply17 Mar 2016, 08:57

Official