Horrible service from Merchant services

<p>I was called by Merchant Services in Februray this year and they asked for my ex business partner, wholeft the business 3 years ago, and I told them as much, and they then said to me that my one merchant account has been inactive since March 2013 and asked if they can close it. I agreed to this and I said yes ,I wasn’t even aware of this in any event, and the FNB caller confirmed that I have been paying this<br />since March 2013 and i asked if i would be refunded and they said yes i would be for all the months since then and this refund will be done within 30 days but I will get a notification from the bank about the closure of the merchant account and they gave me a reference number . Since then I heard nothing. So I recalled FNB merchant services to enquire about my refund and notification of closing that inactive merchant account and they said they will get back to me which they didnt.<br /><br /></p> <p>I recalled them again to explain the whole story they told me that I’m not getting a refund as I didn’t close the account but firstly this was under my business partners<br />name who has not been with the company for over 3 years now and FNB has<br />record of my new CK documents stating this and secondly I was told they would do the refund and the called was recorded when the confirmed i would get a refund. The caller then asked that Isend my motivation to complaints. And I got an email back saying the merchant account is closed and nothing about my refund. And I have resent my motivation countless times with no response.</p> <p>I find this unacceptable that firstly only after 4 years I am asked if I<br />want to close an inactive account, secondly no one ever gets back to me<br />(which is not the first time as I have requested FNB to relook at my<br />speed point rates to negotiate a better rate and no one gets back to me), also<br />how can you get someone to call me and say I am going to get a refund and<br />then I am not and take money from me for the last few years each month<br />amounting to around R19152 which has been 48 months of paying R399. Im<br />sorry you can’t take that amount of money from a business for so long<br />without their knowledge as we don’t get a speed point statement. Furthermore we had never got statements showing this had been debited off i had to request all old speedpoint statements to double check and work it out that it had indeed been debited every month.</p> <p> </p> <p> </p>