Horrible service from FNB slogan needs to change to "we can't help you"

If I could give them no star as a rating I actually would. Its been 15 days since I logged a query with them and all I got from them was an SMS saying they will follow up within 24-48 hours. Its been 15 days now and whenever I call all I get is "I will email the agent busy with your query and call you back" and nobody ever gets back to me. I went as far as going to the branch all they did was give me a phone so I can call the contact center once again. I am annoyed at this point because the agents I speak to either promise me a call back or drop the call on me. They are not friendly at all and make it feel as though they are doing you a favor when it is in fact their job to listen and try assist you with a query. This is my last resort and all I want is my money back.