Horrible Service FROM FNB PRIVATE BANK

<p>Good day</p> <p> </p> <p>I would like to complain about the service from FNB private bank.I made a purchase on line ( ebay) and after realising that the item is too expensive I called FNB to cancelled the transaction, that part of the day was an eventful one because they kept on been giving me different numbers to call because it was not their department.Eventually I sent a message to FNB on Facebook ,that when I received some answer and eventually a form was sent through to me.</p> <p>I received a form i completed it and send it bank to ********** waited for for about 3 days and was told i`ll get an answer within 7 working days.I then called on the 8th day and I was told that I`ll given an answer in 14 days .I decided to call today on the 20th day only to be told that I completed and incorrect for that I got from FNB PREMIER agent on the 31 of Jan.I completed the form and send it to ********** <p> </p> <p>I was talking Tumi one unhelpful person that told me that she cant help and started throwing with technically ya FNB and I asked to speak to the Manager another unhelpful person that told me that she cant help and i need to speak to the merchant.I have made numerous calls to FNB to follow up i have received nothing but incompetence from the agent/consultant one of the other.They dont even have records of when or the number of times that I have been calling meaning that they`ve been thumb sucking the answer no actually took initative to look into my account or tried to help.I`m so let down by my bank ... I am going to be cancelling my account and go and get the service that I deserve as a customer.Bontle Mo***eng just told me that the money is banked already ... I didnt even know what that meant.The service is been nothing but horrible with unhelpful people on the other side. . . so much for "How we help you "</p>