Horrible Service from FNB Premier Banking

I have two major issues. 1. I opened a flexi deposit account that I am trying to close but I fail to do so from cellphone banking and from internet banking. I took my effort to go as further as calling a 'team of bankers' yet none of them could provide me with any assistance.

2. When I was opening my Premier Cheque account I was informed that I will have a team of bankers that I can always call to rely on for service and proper delivery but none of that has been true so far. Each time I call these 'ideally' bankers I end up holding for 10 - 20 min, which is completely a waste of time and airtime. When I for one finally get hold of one and I mistakenly run out of airtime they NEVER care to call me back... Just today I had a case where I stayed on the line for an hour while I was placed from one banker to another yet none of them could assist me with my problem as raised in point one. The last lady that I spoke to informed me that they have a lot of customers to work with and they don't have time to give me a call when I run out of airtime. I fail to understand how a group of customers can be valued if you can't value a single client.

In conclusion, with that all being said... after years of being with FNB my wife and I have decided to take our 'little' accounts somewhere where I will be valued as clients. May you kindly close my investment account with immediate effect and once done I will visit one of the branches to close my current account.