Horrible service from fnb loans department

<p>I was contacted by xoli from personal loans department fnb who was rude to me from the beginning of our conversation. I asked her about the debit order that was supposed to go through on the 24th all she said to me was that if I needed information I was supposed to call not ask her questions as she wanted to know about when am I paying my 1 month arrears. I ended up dropping the call, as soon as the call was dropped i received an sms that money will be debited from my account after few minutes money was debited without my permission.I'm really disappointed from fnb service n their employee with poor service</p>