HORRIBLE SERVICE FROM FNB - FUNERAL POLICY CLAIM

MY SISTER HAD A FUNERAL POLICY WITH FNB AND SHE PASSED ON. WE SUBMITTED THE CLAIM AND THREE WEEKS AFTER THE FUNERAL THE CLAIM IS STILL NOT PAID. FNB REQUESTS NEW INFORMATION AFTER INFORMATION. FUNERAL POLICY IS TAKEN TO HELP WITH FUNERAL ARRANGEMENTS AND IS NORMALLY PAID WITHIN 24 HOURS OF CLAIMING BUT APPARENTLY NOT WITH FNB. WE HAD TO BORROW MONEY TO ASSIST WITH THE FUNERAL AND YET THREE WEEKS AFTER THE FUNERAL THE CLAIM IS NOT YET PAID. THIS IS REALLY A HORRIBLE SERVICE FROM FNB AND IT'S REALLY INSENSITIVE OF THEM TO TREAT PEOPLE THIS WAS ESPECIALLY WHEN THEY ARE ALSO DEALING WITH LOSS OF A LOVED ONE.