Horrible service from FNB ***** department

Good day Kabelo and team, I have been on the line with FNB for 45:46 minutes and counting. Being send from pillar to post. I have been informed that this case is still logged as a new case that has not been assigned to anyone. From the 20th to date. Nothing was done by FNB. I have at countless times requested that my money be refunded and the bank does its own investigations at their leisure. Clearly you couldn’t be bothered by the fact that your client has been de*****ed and your processes are such that such breaches can occur. More disturbing tht the breach is the lack of urgency that this is being attended to. Please note that if I have not had my money refunded by 14:00 today, I will take this to all social platforms. Regards, image001.jpg From: Kekana, Kabelo < Cc: Baloyi, Lerato < Morning Ntsako We’ve followed up with the Team as promised. The current update is that the case is not yet closed and that you can contact ***, option 2 for further assistance. I have expressed that the above is not acceptable and that we need you to have feedback today. We will continue escalating further. In the interim you may contact the number above, perhaps there is information that can only be shared with you with regards to the case. It is case ***. Expect an update around midday latest if not sooner. Best Regards Kabelo Kekana | Divisional Manager | FNB Private Wealth Pretoria

Alright, Thank you. image001.jpg

Morning Ntsako We've been following up with ***** and expect feedback ASAP. Will immediately update you. Best Regards Kabelo Kekana

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Good day Kabelo and Tebogo, I would like to get some feedback over the ***** reported to FNB. Will you please let me know where we are with the investigation and why the funds were paid over despite me having requested that this should not be? Regards,