Horrible service from FNB

I am trying to track a payment transfer that was made to my account over 5 days ago and not one person could help. I called this morning and was transferred to 4 different departments and not one person was able to help me or provide any useful information or assistance. One department transferred me to another and then I was told the department I was transferred from is where I should be asking my questions and there is nothing they can do to help. I was transferred again and this time a child was on the phone and the child hung up. At this point I couldn’t take it. They are messing with a stream of income that I rely on and not one helpful person this morning. They left me in tears of frustration.