Horrible service from FNB ***** department

Horrible service from a ***** consultant by the name of Kabelo Shai. Lodged my ***** case last year October 5th after I was ****med R40 000. This guy will not provide feedback unless I ask for it. I sent him an email on 29 Feb making a follow up on my case, no response to date. Whats worse? If you call the call centre, the agents aren’t able to provide you with feedback. They just inform you they will ask the ***** consultant to call back and he never does. Please do not use this bank. Should you need them to assist with a ***** case, you will be chasing after them instead of them assisting.