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Tieho N

1 reviews | Active since Feb 2010

14 Mar 2022, 18:03

Horrible Service from FNB Connect and Poor Quality products

I have recently took a contract for a new laptop Intel CORE i7 ideaPad and the machine has been extremely slow, it barely copes with just a browser. I've called the support team to reply 2 days later. We've done the diagnostic report, software updates etc and the machine is still very slow. The sad part is I bought this laptop for my programming studies and now I can't study or do my practicals. I've asked lady to try and speedy up the collection and repair process but honestly the service has been extremely so and horrible at this point whether she's from FNB or Digital Planet the service is horrible and i bought the laptop from FNB. I'm not sure if this will help but it is my last resort and the saddest part is that i'm a stuff member but i had to resort to this

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Replies (2)
TN
Tieho N's update22 Mar 2022, 09:46
Reviewer Update
I spoke with the Lenovo technician who tested the laptop remotely and saw the problem that i highlighted and i had reported the incident a long time ago but still there is no progress. spoke to an agent from FNB and they said they need to speak to lenovo again and call me back and that was last week and still no call and still i can't use the machine and honestly i don't what this machine anymore however i'm told that i should have reported it within 7 days for it to be returned and cancelled. so now i've bought a machine worth over 20k that does not work and it is just seating there and FNB does not care to fix this as they are getting their money, i'm planning to take this to the ombusman as an escalation
TN
Tieho N's update23 Mar 2022, 09:10
Reviewer Update
The Second escalation has yielded better results, in fact great results, the order for the last machine is being cancelled and a new order for a different machine is done and delivery is urgent and should get new device today and the other one will be collected