1 reviews | Active since Aug 2013
HORRIBLE SERVICE FROM FNB BUSINES BANKING
I opened a business account with FNB early in July. On the 16th, they requested some documents to be signed, which I sent back the following day. After this, I got no response and had to follow up from my side again. Eventually, they told me something wasn't signed, but all the documents were there, they just didn't scroll down in the PDF attachment. Again, no response from FNB. I went into a branch on the 26th of July where a lady assisted my and again sent the documents through and updated the note on the system. Once again, no feedback from FNB. I have left numerous messages via my online banking and keep calling, everytime I get the same story and get told that they will contact me within 5-7 working days. it has now been more than 3 WEEKS and my business account is still not active. I will NOT recommend FNB to anyone trying to run a business. Because of the lack of service from FNB, my business is now suffering. I called again today and got the same reply from another call centre agent unable to asssit me. they'll get back to me within 5-7 working days, so I guess I'll end up having to call again from my side!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 734601.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 734601.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
