MM
Madiba M

1 reviews | Active since Nov 2016

30 Nov 2016, 21:00

horrible service from FNB and Wesbank

<p>Iit started when iI app****y for a personal loan which FNBfnb went to my ITC TRANSUNION more thenthan 8 times to check, iI called them iI told them to stop but they continued even aftering iI was decliened and theydeclined. They then came back to me and and told they me that they will give me the loan, after they said iI qualify for 70k all paper work printed, I signed and send them back, that’s when theyafter they changed it to 11k well iI accepted it even ing iI told them they have mess up my ITC and iI told them to fix this they said they will, this happened and in in less than 2 months months after Wwestbank said they could not debit because if FNB did not allow them to. and iI had to call Wwesstbank 8 days later they , now instead of debiting me the one instalment they debited me twice, one day after another, now and iI have to pay banks charges which it waswere not my mistake. Now after Wesbank which is still not resolved, the next one next was FNB CONNCET who debited on the wrong date and over charged me, we agreed for R399 BUT they debit me R435 when iI ask why they say this help me to show other caller to see my number todayID, Today is it’s my bank card my magnegticmagnetic strip is fading this card is less than a year when iI went to the bank and ask for another card they charge R85 The card is still new they lady helping said FNB is notit’s not their problem what make me angry is that all of this come to one point my ITC scoring is bad and they cannot consider my home loan iI earn R32k after deduction the house iI want is 870k iI went to the bond calculator iI can afford to pay this bond with all respect FNB can go to their records and check and all calls are recorded today again iI get an sms saying am abusing my call ,what is unlimited should iI sue FNB for lies on FNB CONNCET they never mention the term and condition they said unlimtedunlimited know when iI need help is a problem how can you help FNB.IT isIS impossiblemimpossible for me to i can applieapply for personal loan for same bank over 8 times worse part am treated like am selling tomatostomatoes am an FSP governed by FSB MY FSP 32191.Ii did not know BANKS are franchasefranchise cause when iI complain about the bank charges an error made by thiertheir staff iI can go to any FNB bank iI have to to the branch thtathat made that mistake iI had a problem with thiertheir this small FNB branch easy plan southgateSouthgate iI was told to GO by park town branch to go back to southgateSouthgate to be hornest iI can run the branch better iI know what is client service and worse part again iI went to park town branch to get advice if look in my account FNB adviser told me iI can transfer my money on the atmATM when iI did that over the atm it be camebecame a problem they said iI must use the internet banking for my salary cause the bank wontwon’t help me this was from FNB ADVISOR iI followed everthingeverything FNB ASKED ME still from separating me from the company to the worse bank charges on my business account am apply on my name not the business let not be the issue cause iI did what was advised according to FNB.I HAVE TAKEN EVERTHING THAT FNB HAS THROWN AT ME and for the first time iI get to fight over with FNB I took everthingeverything iI maenmean every mess they did to me IS this how they can help ME? Sis man </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Dec 2016, 12:25
Official

Good day Mr. Madibadba

Thank you for bringing this matter to our attention. Kindly note that we have logged a high priority complaint for you with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

FNB Hello Peter Complaints resolution

(W): ***

E-mail: ***