Horrible Service From FNB

I have been calling FNB for the past MONTH. Some company took money off my account which was not authorised. I called FNB and the service I got as a PREMIER customer was and is pathetic. They told me they are having issues and cannot reverse or stop a debit. Fast forward a month later and they have the same issue. How does a big bank like FNB take over a month to fix the issue. I then went on chat and was chatting to Molelekoa who rudely disconnected my chat, didnt have the decency to call me back and who was very unhelpful. I was then connected with Tiisetso who was too very unhelpful and Did not answer my questions. Everyone keeps saying the system is broken, Tiisetso says its working but he cannot help. I have tried getting in contact with this people who took my money but I am not getting getting a response.

Surely as my bank you guys should be able to assist.

I asked via chat for a manager to call me but guess that is not happening.

I need ASSISTANCE!!!!!!!!!!!!!!!!!!!!!

Your chat agents were probably half asleep rolling out of bed and logging in!!! Molelekoa & Tiisetso responses were that of a bot.