MN
M N
1 reviews | Active since Aug 2019
08 Jul 2020, 11:20
Horrible service from FNB
I requested a refund on the 24th/25th of June it’s been 10 days since they told me it would take 3-7 working days and all they can tell me is that the reversal has been logged now they telling me I have to wait an additional 3 days for it to be escalated...the service is absolutely terrible and I’m immensely disappointed given how long I’ve been a customer.
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Replies (3)MN
M N's updateReviewer Update
09 Jul 2020, 10:13It’s day 10 and I still haven’t had progress on the above complaint. I received a call yesterday stating the issue would be sorted in 24 hours still nothing has been sorted out. I tried sending an email to the address given, the email is invalid. Honestly this service is appalling to say the least.
MN
M N's update09 Jul 2020, 10:13
Reviewer Update
It’s day 10 and I still haven’t had progress on the above complaint. I received a call yesterday stating the issue would be sorted in 24 hours still nothing has been sorted out. I tried sending an email to the address given, the email is invalid. Honestly this service is appalling to say the least.
MN
M N's updateReviewer Update
10 Jul 2020, 11:04This is my 3rd complaint regarding FNB, the word disappointing isn’t sufficient to describe the service I have been given...I have waited 2 weeks for a refund they said would take 3-7 working days, I’ve been told story after story, been given emails that don’t work, been told don’t waste time calling here’s an email address send your follow-up questions there but my emails are not responded to. When I check if the reversal has been done the bank has rather offered me a new card than process my refund request. They truly do not care about they customers and aren’t willing to assist them at all. As a result I will be closing my account end of this month and moving to a different bank.
MN
M N's update10 Jul 2020, 11:04
Reviewer Update
This is my 3rd complaint regarding FNB, the word disappointing isn’t sufficient to describe the service I have been given...I have waited 2 weeks for a refund they said would take 3-7 working days, I’ve been told story after story, been given emails that don’t work, been told don’t waste time calling here’s an email address send your follow-up questions there but my emails are not responded to. When I check if the reversal has been done the bank has rather offered me a new card than process my refund request. They truly do not care about they customers and aren’t willing to assist them at all. As a result I will be closing my account end of this month and moving to a different bank.
MN
M N's updateReviewer Update
10 Jul 2020, 11:10I’ve been emailing Nasreen Hoosain from the Newtown branch endlessly today and all my emails have been ignored. Even the FNB consultants have no interest in sorting people’s complaints out. The FNB slogan truly isn’t fitting at this moment in time.
MN
M N's update10 Jul 2020, 11:10
Reviewer Update
I’ve been emailing Nasreen Hoosain from the Newtown branch endlessly today and all my emails have been ignored. Even the FNB consultants have no interest in sorting people’s complaints out. The FNB slogan truly isn’t fitting at this moment in time.