Horrible service from FNB

My husbands' company was liquidated in 2018 - subsequently we incurred a lot of debt. We started looking into Debt Review. I sent through documentation to the Debt Review company for a quote - the documentation was incomplete. I have communication from the Sales person at this company to confirm that the debt Councillor will contact me to explain the process. I specifically told the sales person that we will continue as is for this month - thus I will pay all my normal premiums/installments. In the meantime - the documentation was sent through to all creditors (Friday, 25 October). On Monday, 28 October --- all available funds in my FNB Cheque & FNB Credit Card was taken and my accounts frozen. I frantically contacted the Debt Councillor which then apologized and confirmed she will submit the withdrawal documentation. It has been 3 business days, month end is tomorrow and all my debit orders will go off --- and the only response from FNB is that we will have to wait a further 3-5 days? I want to know - who will reimburse me for the rejected debit order fees? This was not my fault - I am supposed to have a private banker and exceptional service - but nobody at FNB has even contacted me. They took over R30,000 of the money that I am supposed to pay school fees, rates and taxes, electricity .... YET NOBODY CARES!!!! I need to pay the garden service and the lady that assists me in my house - I can't .... thus she might be evicted as well. Yet, FNB doesnt care. As explained to both debt councillor and the sales person - we only have my income!!!!