1 reviews | Active since Nov 2018
Horrible service from FNB
Very bad experience received from FNB. I made a cardless withdrawal of R6000 to withdrawal at their Melrose arch ATM. I got to the ATM an a display message saying R5300 only available, I then opted to withdraw the R5300 but, only R3100 was withdrawn and R2200 failed withdrawal. This happend on 27/11/218. I have contacted the bank and went to their branch with the receipt as proof an still there is no answer as to what happened. As I was still busy complaining about their ATM, branch, and Banking Departments their collections department deduct R848 from my credit, for what I don’t. I’m from their branch and as we call their contact centre they put me on hold for over 40 minutes, mind you I’m on duty n now i have exhausted my time. I still do not have answers as everyone in all their departments faills to explain to me what happened. This is a very bad experience for me from such a big company like FNB and I am very disappointed by them.
You can contact on ********** 082, email is : **********
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)