Horrible service from FNB

<p>Just received SMS that my Preimer account was taken out of bundled option.</p> <p>When I app**** for my credit card I specifically asked the consultant that it should be sent to FNB branch in Springs. The reason being I have horrible and unpleasant experience with the so called couriers. Someone clever from FNB decided on their own to use courier which I didn’t agree for as they are terrible. So why was that done? I am still waiting for my credit card even today? So is this a professional service or what?</p> <p> </p> <p>So when am I getting my credit via the branch, why my account is out of bundled option, what logic was used to take me out bundled without communicating with me before via email & when is my account be in the bundled which I asked for in the beginning?</p> <p> </p>