Horrible Service From FNB

I app**** for FNB Revolving Facility which was approved, however it was not possible to make transfers out of the Revolving Facility. I made numerous long calls to the FNB call center and was moved around from pillar to post by call center agents who seemed not to understand or know how to help. Some were even dropping calls. After calling consistently for a couple of days i was informed that i should call the FNB Foreign Tax and get CRS documentation that i should complete. Getting the CRS documentation was a nightmare. I spent a lot of money and time calling the FNB Foreign Tax call centre and the calls were stretching for more than 30 minutes without a call centre agent answering. At times the Call Centre Agents will answer the call and drop it or return it back to the call queue that will take long again. At times the call centre agents will cut the cphone in the middle of a discussion. The experience was terrible as if it was being done deliberately to frustrate customers. I was hopefull that FNB has good customer care but the treatment i received in the hands of the FNB Foreign Tax call centre agents has completely changed my perception.